From an email from Respondus:
"Last July we introduced live chat support for our Respondus Monitor application. The service was in 'beta' as we ramped up staff and evaluated usage levels. We are removing the 'beta' moniker from the 24/7 student live chat service and formally announcing there will be no additional cost to use it. Institutions with a Respondus Monitor license ... will have access to it. A few additional details are included below.
How do students initiate a live chat with Respondus Support?
Most technical issues are encountered during the pre-exam 'Startup Sequence' of Respondus Monitor – which is where the webcam/microphone check occurs. There is already a powerful 'It’s not working' feature in Respondus Monitor that helps students find the right solution. But if students are unable to solve the issue by the last step, a 'Chat now' prompt appears. The live chat functionality can also be accessed through the 'Help Center' in Respondus Monitor.
Which Respondus products have support available via live chat?
At the current time, 24/7 live chat support is available to students using Respondus Monitor, which is the online proctoring service available for LockDown Browser.
Is live chat covered by the Terms of Use for Respondus Monitor?
Yes, the current Terms of Use (which is accepted each time a student uses Respondus Monitor) covers the live chat service.
If you have any questions, please submit a support ticket."
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